Remote Assistance
To remotely connect
- Contact us via
Telephone: 610-917-2471 or
E-Mail: info@aresolutions.com. - Enter the code provided by the technician.
- Press OK.
- You may be asked if you want to download and run a file. Select Yes or OK to each
question.
Instant remote support
Control a remote PC in seconds...
Using LogMeIn, A.R.E. Computer Solutions is able to provide instant remote support
to its customers by gaining control over the web in seconds,
without the need to pre-install software. This key feature that A.R.E uses will
work anywhere in the world with an Internet connection. No previous connection with
the PC is required, but permission from the end user is. The result is faster, more
efficient incident resolution that increases customer satisfaction and lowers overall
support costs.
Benefits of using LogMeIn
This service is most useful for businesses and home users that are in instant need of support and cannot wait for onsite troubleshooting.
LogMeIn offers the industry's fastest, easiest remote access and support solutions, and has been recognized with eight Editors' Choice Awards and "Best of the Year" honors.
Since 2003, organizations worldwide have trusted the developers of LogMeIn, the same team that created RemotelyAnywhere, the first ever browser-based remote administration solution.How it works
LogMeIn Rescue is a powerful, easy-to-use remote support solution.
The Technician Console:
The online interface used by support Technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared queue.
The Customer Applet:
With the customer's permission, this small .exe file automatically downloads to the remote PC. It's the interface through which the Technicians communicate with Customers and conduct remote support. The Applet automatically removes itself from the remote PC at session conclusion.
The Applet provides remote customers with:
- Interactive Chat and detailed Session History
- Prompts to permit or deny Technician access to all Functions.
- File Transfer to the Technician.
- Ability to stop Remote Control or disconnect at any time.
Multiple simultaneous active sessions can be conducted using:
- Direct connection to the Customer via PIN code or emailed link.
- Desktop View and Remote Control, including Whiteboard.
- Detailed Session History & Notes.
- Chat Interface with predifined replies, URL Push, and File Transfer.
- Detailed System Diagnostics, including Reboot & Reconnect.
- Shared Global Queue.